Returns & Exchanges
At Van Halen Store, we want you to be completely satisfied with your rock-inspired gear, which is why we offer a 30-day return policy on all unworn and unwashed apparel. If your order doesn't hit the right note, we make it easy to swap sizes or receive a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Refund
Take your package to any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing